UPDATED: NOVEMBER 30, 2005

Interactive Concepts, LLC. will agree to render services to the customer / subscriber, if the select entity agrees and abides by the following Terms of Service (TOS). Utilizing any and all services rendered by Interactive Concepts, LLC. Grants the customer / subscriber accepts all details listed in the Terms of Service (TOS), Acceptable Use Policy (AUP) and Privacy Policy.

All aspects detailed in this contract are subject to both the Terms of Service (TOS), Acceptable Use Policy (AUP) and Privacy Policy. Interactive Concepts, LLC. reserves the right to make necessary changes to the provided Terms of Service (TOS), Acceptable Use Policy (AUP) and Privacy Policy as needed and without any notice to clients. Changes to both the Terms of Service (TOS) or Acceptable Use Policy (AUP) do not apply to contracts terminated early due to abuse of services or non-payment

Law Enforcement Policy: Interactive Concepts, LLC. by law is required to report any and all activities which are considered to be unlawful or illegal. If any of our services are abused in any manner and constitutedd as illegal, we reserve the right to report customer information including ip information, historical data (logs), account usage summaries, e-mail addresses, billing information, etc., to the respective law enforcement agencies whether a written request has been authorized or we feel you have unlawfully

Billing & Payments : If a given credit card is declined for any any reason, the credit card owner is subject to a $5.00 processing fee which will be due before the service is reactivated. Customers are given a 3-day leniency on billing, allowing for a bill to be paid 3 days past the due date without late fees being assessed. After the 3-day period passes all services will be interrupted and subject to a $10 reconnection charge at our digression.. If an account is not paid within 10 days, the account will be subject to termination without

Refunds & Disputes: All accounts are subject to a 30 day money-back guarantee in which, the customer is allowed to receive a full refund for services, not including any startup, licensing, domain registration or administration fees. If there is a discrepancyy in billing, the customer must report this issue to Interactive Concepts, LLC. via email at billing@interactive-concepts.com or phone (888)452-4678 within 60 days. We ask that all customers handle any billing problems with our company first, before going forward with an outside entity for charge backs.

Dedicated Servers: Customers which hold dedicated server accounts with Interactive Concepts, LLC. are provided with a 15 day money-back guarantee, if the given customer is not satisfied with services. The guarantee will be honored fully with the exception of any startup costs, admin fees, licenses and overages. If there is a discrepancyy in billing, the customer must report this issue to Interactive Concepts, LLC. via email at billing@interactive-concepts.com or phone (888)452-4678 within 60 days. We ask that all customers handle any billing problems with our company first, before going forward with an outside entity for charge backs.

Service / Account Cancellation: Any and all cancellations should be made via email 5 days before the next billing cycle. Please send cancellation requests to billing@interactive-concepts.com

Support Guidelines: Interactive Concepts, LLC. will provide support via email, phone, help desk and live help. Support responses will vary but no support request will go unanswered. Support does not constitute programming or any development needs your individual website requires such as scripts, images or any other object that may fall into this category..

Network Uptime Guarantee: Interactive Concepts, LLC. Agrees to provide a stable network which is free of any and all network outages. Upstream problems are outside the realm of out network uptime guarantee and any problems regarding the network upstream are handled by the select upstream providers. Our network uptime guaranteee

Network Outages : An outage is technically defined by a select service condition that is below a defined system operational threshold. During an event, where a network outage is suffered and the customer / subscriber is unable to access any or all services the customer will receive a credit based on the network outage time. Normally network outages will be confirmed by Interactive Concepts, LLC. during the outage occurrence. Credit requests for network outages should be delivered within 10 days of the network outage. All credits are handled by the billing department feel free to send an email to billing@interactive-concepts.comm

Scheduled Downtime: In the event that the Interactive Concepts, LLC. network requires scheduled downtime, for network equipment replacements, upgrades or testing a 24 hour notice will be sent via email or phone. It is the customer / subscriber's responsibility to provide accurate contact information to receive proper updates regarding scheduledd

Scripts / Program Policy: If a given script or program running on a select shared, reseller or dedicated server account repeatedly causes problems hindering the network or operations of a select machine, the account willl

SSH Policy: Interactive Concepts, LLC. disables all shared hosting and reseller SSH accounts by default due to security vulnerabilities. If you require for SSH to be enabled feel free to contact our support department via phone, live help or help desk. Please keep in mind you will need to provide a usage statement of why you need SSH enabled.

Courtesy Backups: Interactive Concepts, LLC. Provides courtesy backups on a monthly basis and solely does this as a courtesy based service. In the event that an account requires company assistance in backup restoration, one free backup will be given during a calender month and any additional backup restoration will be charged at a rate of $30, this fee is non-refundable and must be paid prior to the service being rendered.

30 Day Money-Back Guarantee: Interactive Concepts, LLC. Currently provides a 30 day money-back guarantee on all shared and reseller accounts and a 15 day money-back guarantee on all dedicated and collocationn accounts. This fee does not cover setup, licensing or administrator

SPAM (ZERO TOLERANCE): We hold zero tolerance against SPAM. SPAM is anything that falls under the ream of unsolicitedd e-mail without the recipients acceptance or acknowledgment of receiving it. If any form of Spam

Bandwidth Fees : Bandwidth overages are billed at $4.00 per (1)GB of overage. All stats are rounded to the next gigabyte. As a customer you are required to monitor your own bandwidth usage via your control panel or select monitoring tools. All bandwidth overage fees apply to shared, reseller, dedicated and collocationn based accounts. Overages not paid before the next billing cycle, will constitute the select account to be canceled.

WITH ACCEPTANCE OF THIS TERMS OF SERVICE (TOS), YOU AGREE THAT INTERACTIVE CONCEPTS, LLC. IS NOT RESONSIBLE FOR ANY AND ALL LIABILITIES, PENALTIES, LOSSES, DAMAGES, COSTS, EXPENSES, ATTORNEY / LEGAL FEES AND ANY OTHER LEGALITY THAT FOLLOWS UNDER THIS STATEMENT CAUSED BY OR INDIRECTLY FROM YOUR USE OF OUR SERVICES.

ALL LITIGATION WILL BE GOVERNED BY THE STATE OF CALIFORNIA AND THE DISTRICT COURTS OF LOS ANGELES.

Warranty of Service: THE SERVICES, PROVIDED BY INTERACTIVE CONCEPTS, LLC. AND ANY SITES OR SUBSITES OWNED AND OPERATED BY INTERACTIVE CONCEPTS, LLC. INCLUDING WIHOUT LIMITATION TO, ALL PRODUCTS, SERVICES AND IDEAS OFFERED ON THE SELECT VENUE AND ALL TEXT, CONTENT INCLUDING GRAPHICS, LINKS AND OVERALL CONTENT FLOW ARE PRESENTED AND RENDERED ON A “COURTESY” BASIS AND WITHOUT WARRANTY OF ANY KIND. INTERACTIVE CONCEPTS, LLC. DENOUNCES ALL WARRANTIES, EXPRESSED OR IMPLITED, REGARDLESS OF PURPOSE or (NON)INFRINGEMENT. WE DO RESPECT THE CLAIMS THAT (1)ALL SERVICES WILL BE RENDERED VIRUS FREE, (2)SECURITY METHODS ARE DEPLOYED TO SUSTAIN A STABLE NETWORK INFRASTRUCTURE AND (3)PROPER PRECAUTIONS WILL BE TAKEN PLACE TO MAKE SURE THE CUSTOMER EXPERIENCES AN UNINTERRUPTED / ERROR-FREE SERVICE.

Limitation of Liability : INTERACTIVE CONCEPTS, LLC. WILL IN NO EVENT BE HELD LIABLE FOR DAMAGES RESULTING FROM LOSS OF DATA, PROFITS, USE OF ANY SERVICES, OR FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT AND ANY OTHER AGREEMENTS LISTED OR IN DIRECR / INDIRECT CONNECTION WITH ANY PRODUCTS OR SERVICES PROVIDED HEREUNDER OR RENDERED FROM AN OUTSIDE SERVICE. IN NO EVENT WILL CUMULATIVE DAMAGES EVER EXCEED THE PRICE OF A GIVEN HOSTING ACCOUNT PRODUCT OR SERVICE.

Interactive Concepts, LLC. Reserves the right to update this Terms Of Service (TOS) and its own discretion without proper updates to the customer / subscriber. It is the customer / subscriber's responsibility to read this policy on an ongoing basis to make sure they stay within the boundaries of the select service offering.. All staff will enforce this policy on an ongoing basis and in no way will diverge from these terms at any time.